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Welcome to Mindme: Your mental talkmate (“Mindme,” “we,” “our,” or “us”). We are committed to respecting your privacy and safeguarding your personal information. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information when you use our services.

Definitions

Website: Refers to Mindme: Your mental talkmate

User: Refers to you, the individual accessing or using our platform and services.

Platform: Refers to any mobile application, website, or web links through which you access our services.

Psychological Wellness Professional: Refers to therapists, wellness advisors, experts, doctors, or consultants authorized by Mindme to provide services.

Third-Party Services: External services, links, or resources provided by third-party vendors or partners.

Nature of Services

Mindme provides a range of psychological wellness services, among others

• Face-to-face and online consultations with Psychological Wellness Professionals.
• Psychological self-assessments and tests.
• Workshops, webinars, and training sessions.
• Self-help tools, content, and programs available on our platform.
• Private, encrypted messaging with wellness professionals.
• Participation in forums, blogs, and user-generated content.
• Notifications and reminders related to appointments and assessments.
• We reserve the right to modify or discontinue our offerings without prior notice.

Consent

By using our platform and services, you consent to the collection, storage, processing, disclosure, and transfer of your personal information as described in this Privacy Policy and in accordance with applicable data privacy laws.

You may withdraw your consent at any time by contacting us at helpmindme.in@gmail.com. Please be aware that withdrawing consent may impact your ability to access certain features of our platform. If you choose not to continue using our services, you can deactivate your account. Deactivating your account will result in the suspension of any services provided by us

Personal Information We Collect

We collect personal information to provide and improve our services, including:

• Identity Data: Name, age, gender.
• Contact Data: Email address, phone number, emergency contact number.
• Health Data: Medical history, therapy details, responses to assessments.
• Transaction Data: Payment details, billing information.
• Technical Data: IP address, browser type, device information, cookies.

How We Collect Your Data

We collect data through:

• Direct Interactions: Information you provide during registration, including membership activation, appointment scheduling, or communication with us.
• Automated Technologies: Data collected via cookies and similar technologies when you use our platform.
• Third-Party Sources: Information from partners, your organization, or publicly available sources.

Purpose of Data Collection

We use your personal data to:

• Provide and manage our services.
• Communicate with you and respond to inquiries.
• Enhance user experience through data analytics.
• Process payments and manage transactions.
• Comply with legal obligations.

Data Sharing

We may share your data with:

• Service Providers: Third parties who assist in delivering our services, such as payment processors and IT support.
• Legal Authorities: When required by law or to protect our rights.
• Psychological Wellness Professionals: To facilitate your therapy sessions.
• We do not sell your personal information to third parties.

Data Security

We implement robust security measures, including encryption and secure servers, to protect your data from unauthorized access, disclosure, alteration, or destruction.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.

Your Rights

You have the right to:

• Access your personal data.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data.
• Object to processing or withdraw consent.
• To exercise these rights, please contact us at helpmindme.in@gmail.com

Cookies and Tracking

We use cookies and similar tracking technologies to enhance user experience and collect technical data. You can manage cookie preferences through your browser settings.

Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of such sites and encourage you to read their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any significant changes via email or through our website.

Contact Us

For questions or concerns regarding this Privacy Policy, please contact us at helpmindme.in@gmail.com

Your privacy is important to us, and we are committed to protecting your data and upholding your trust in our services